Frequently Asked Questions

We provide two main services: vehicle rentals (12-seater and 18-seater vans) and passenger transport services including airport transfers, event transportation, wedding transport, corporate travel, and accessible transport for people with mobility needs.

We're based in Hamilton East at 5A/26 Cameron Road, Hamilton 3216, New Zealand. We service Hamilton and surrounding areas including Auckland, Tauranga, and the Waikato region.

Our office hours are Monday to Friday, 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 4:00 PM. We offer 24/7 support for active bookings and emergencies. Call us at 021 533 800.

We offer 12-seater VW Crafter vans and 18-seater Ford Transit buses. All vehicles are well-maintained, fully insured, and equipped with modern safety features.

You must be at least 25 years old, hold a valid full driver's license for minimum 2 years, and provide a valid form of ID. A security deposit is required at the time of pickup.

Yes, you can drive our rental vehicles throughout New Zealand on sealed roads. However, off-road driving is not permitted and may void your insurance coverage.

Our rental price includes comprehensive insurance, unlimited kilometers (for North Island travel), 24/7 roadside assistance, and vehicle maintenance. Fuel and tolls are the renter's responsibility.

Free cancellation up to 48 hours before pickup. Cancellations within 48 hours incur a 50% fee. No refunds for cancellations within 24 hours of pickup time.

You can book online through our website, call us at 021 533 800, or email info@guardiantransports.co.nz. Online bookings receive instant confirmation.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers. Payment is required at the time of booking to confirm your reservation.

We recommend booking at least 1-2 weeks in advance, especially for peak seasons (summer holidays, long weekends, and school holidays). However, we can often accommodate last-minute bookings subject to availability.

Yes! We offer special rates for weekly rentals (7+ days) and monthly rentals (30+ days). Contact us directly for a custom quote on long-term rental arrangements.

Yes, we provide reliable airport transfers to Auckland Airport, Hamilton Airport, and Tauranga Airport. Our drivers monitor flight times and offer meet-and-greet services with luggage assistance.

Absolutely! We have wheelchair-accessible vehicles and trained staff to assist passengers with mobility needs. Please inform us of any special requirements when booking so we can provide the appropriate vehicle and support.

Yes, we specialize in wedding and event transportation for groups. We can provide multiple vehicles for larger events and work with your schedule to ensure timely pickups and drop-offs.

We primarily service the Waikato region including Hamilton, Cambridge, Te Awamutu, and surrounding areas. We also provide services to Auckland, Tauranga, Rotorua, and other major North Island destinations. Contact us for specific location inquiries.

Yes, all our vehicles are fully insured with comprehensive coverage. Rental vehicles include collision damage waiver (CDW) with an excess that can be reduced with additional insurance options.

We provide 24/7 roadside assistance. If your rental vehicle experiences a breakdown, call our emergency number immediately. We'll arrange repairs or a replacement vehicle at no extra cost (provided the breakdown isn't due to misuse).

All our drivers hold valid passenger service licenses and undergo regular training in defensive driving, customer service, and accessibility support. Background checks and safety certifications are up to date.